De fine, set up and manage a decentralised organisation focused on methods, processes and tools for Operational Service Delivery Management on seven sites across the globe
Define standards, methods and tools for Delivery Managers
Organise seminars, teambuilding, and workshops for anchoring new ways of working
Set up network of experts to ease best practice sharing
Anchor role, responsibilities and ways of working with the external stakeholders
Manage a team specialised in CRM and web applications. Applications are followed from the project stage into full-scale production and throughout their active life.
Negociate and implement Service Level Agreements, provide KPIs, check and act on deviations
